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Hello everyone, I really hope you will be able to help me. Yesterday I decided to shut down and install updates on my Windows 10 PC, however there was a power outage for a couple of seconds and my computer restarted during the update. After I tried to turn it back on it leads to a black screen and freezes, no cursor or anything even after 30 minutes. I had a look around and checked that it boots from the correct drive it does , but still black screen.

I also tried creating a media recovery tool, went into installation, then repair this computer, but none of the options seem to work.

My main drive is an SSD, not hdd if this is useful. I have some important information, it is not much but it will cost me a lot of time to recreate if I need to reinstall and wipe the drive. Is there any way to fix it. Please let me know if you need any technical information or anything else. Any help would be greatly appreciated! As per the description, I understand that after an unexpected shutdown due to power outage while installing the update, your computer went into a no boot state.

I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue. Method 1 :. Disconnect all external devices If any Printer, scanner, camera, or any other USB devices except mouse and keyboard and try to restart your computer. If you are able to boot the computer after disconnecting all external devices, identify the faulty device by connecting them one by one. If the problem persists proceed with the next method.

Then restart your computer. If that doesn’t work then go back to command prompt and then type a command to run check disk which mentioned below. It checks the file system and file system metadata of a volume for logical and physical errors. If used without parameters, chkdsk displays only the status of the volume and does not fix any errors.

Disclaimer : While performing check disk on the hard drive, if any bad sectors are found then check disk will try to repair that sector. Any data available on a bad sector might be lost.

System Restore allows you to restore your computer to a previous state quickly and easily without losing any of your files or personal settings. Sometimes when you install programs or drivers, they may affect some of the system settings and prevent other programs from working correctly.

You can use System Restore to revert these settings back to their previous state. Once you are able to boot to normal mode, you may also check in Windows update history for any failed updates and the error codes. Hope this information is helpful, if the issue persist please write us back with the information in brief so that we can assist you further. Was this reply helpful?

Yes No. Sorry this didn’t help. Thanks for your feedback. Thank you so much for your help. I am afraid that none of the options did anything. I tried option three and it successfully completed a back up to the 28th of July.

Still leads to a black screen, but now it has a cursor!!! Any ideas on how to move forward? Thank you again! Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software.

Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. Details required : characters remaining Cancel Submit 9 people found this reply helpful.

I have gone through all suggested fixes and no luck. The laptop didn’t come with discs – do any computers these days? Issue began after last update – it seems to have failed. Details required : characters remaining Cancel Submit 1 person found this reply helpful. I did full reinstall from the screen that has reinstall repair and all files where transferred to old Windows on completion other way it to remove hard drive copy to another pc and refit and full reinstall.

Details required : characters remaining Cancel Submit 3 people found this reply helpful. To help us determine and address the issue with black screen problem on your computer, we suggest that you follow the troubleshooting steps shared on this link.

Please let us know how it goes or if you encounter any error messages while doing it so we can further assist you. After booting in safe mode, after trying system restore and startup repair, this error message popped up:. I did get into Control panel. Uninstalled both drivers onboard and dedicated. Neither option helped. Actually made it worse. Details required : characters remaining Cancel Submit. Thank you for the update, Amanda.

Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. Thank you in advance, Stefan. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse.

Details required :. Cancel Submit. Previous Next. Morris Subba. Hi, As per the description, I understand that after an unexpected shutdown due to power outage while installing the update, your computer went into a no boot state. Please answer the question mentioned below to assist you further. Is there any external device attached to the computer while performing startup repair? What is the make and model of your computer? Please follow the Troubleshooting Method mentioned below and check if its helps.

Method 1 : Disconnect all external devices If any Printer, scanner, camera, or any other USB devices except mouse and keyboard and try to restart your computer. Mention 2: Go to system recovery option to open command prompt. Try to boot to Windows using the disc to perform a System restore. Method 3 : Perform System Restore.

How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Morris Subba’s post on August 4, Hi Morris, Thank you so much for your help. Kind regards, Stefan. In reply to StefanRankov’s post on August 5, Hi, Thank you for the update. Follow the steps to perform Automatic Repair using Installation Media: a. You will then see a blue screen and an option to choose.

In reply to Morris Subba’s post on August 8, In reply to colinbanksie’s post on September 29, Use roll back option from advanced recovery options is roll back to last updated version. In reply to amaljith23’s post on April 20, I have the same issue. Can’t roll back, can’t go forward. Any suggestions Windows folk? In reply to amandaiam’s post on April 20,

Fix Windows 10 Won’t Boot After Update [ Tutorial] – EaseUS.Windows 10 won’t boot after interrupted update – black screen – Microsoft Community

Yes No. Sorry this didn’t help. Thanks for your feedback. Thank you so much for your help. I am afraid that none of the options did anything.

I tried option three and it successfully completed a back up to the 28th of July. Still leads to a black screen, but now it has a cursor!!! Any ideas on how to move forward? Thank you again! Threats include any threat of suicide, violence, or harm to another.

Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software.

Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. Details required : characters remaining Cancel Submit 9 people found this reply helpful. I have gone through all suggested fixes and no luck.

The laptop didn’t come with discs – do any computers these days? Issue began after last update – it seems to have failed. Details required : characters remaining Cancel Submit 1 person found this reply helpful.

I did full reinstall from the screen that has reinstall repair and all files where transferred to old Windows on completion other way it to remove hard drive copy to another pc and refit and full reinstall. Details required : characters remaining Cancel Submit 3 people found this reply helpful. To help us determine and address the issue with black screen problem on your computer, we suggest that you follow the troubleshooting steps shared on this link.

Please let us know how it goes or if you encounter any error messages while doing it so we can further assist you. After booting in safe mode, after trying system restore and startup repair, this error message popped up:.

I did get into Control panel. Uninstalled both drivers onboard and dedicated. Neither option helped. Actually made it worse.

Details required : characters remaining Cancel Submit. Thank you for the update, Amanda. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member.

Thank you in advance, Stefan. This thread is locked. It can be a serious issue. In this post, we will focus on how to fix Windows 10 won’t boot after update problem without losing data. When we deal with the problem of Windows 10 not starting, data security is often involved. Therefore, we strongly recommend you back up your important files before fixing the problem. Free download this file backup software and recover your data without running the Windows operating system.

Step 2: Choose the system, disk partition, files or apps that you want to back up. Then select a destination where you want to store the backup file. We’ve covered plenty of useful solutions below to resolve Windows 10 won’t boot after update problem. Running automatic startup repair in the recovery environment can help to fix Windows 10 won’t start issue.

Step 1. Insert the Windows installation disk or USB bootable drive to start your computer. Step 2. Step 3. Go to “Choose an option screen”. Step 4. Next, select the target operating system to fix. Windows will initiate the repair and then restart. If there is no installation disk or bootable USB drive, to access the recovery environment, you need to repeatedly reboot and shut down your computer using the power button until it launches the Automatic PC Repair screen. Next, you can choose a target operating system to repair, and Windows will begin to diagnose and try to fix startup problems.

Another option you can try to fix Windows not booting when you are in Advanced Options is running System Restore, which will restore your system to a point when things were working fine. Select a previous working state date to restore your computer. The restoring process will take some time to restore all system and user files. Wait patiently, and do not turn off your computer during system image recovery.

When the restoring process has been finished, Windows will restart. To troubleshoot, you can run the rebuild or repair MBR commands in the recovery environment. Type in the following commands in order and press Enter after each command line. Type Exit and reboot your Windows 10 to check if the problem has been solved or not.

The Windows updated and service packs may file to install because of damaged Windows system file, then you will have the computer not booting problem after an update. You are free to replug the external devices once the screen gets fixed. Sometimes, the Windows 10 update does not instantly install the newer version of the graphics driver. If that happens, the screen of the PC could turn black consistently due to an incompatible or outdated graphics card drivers.

However, it would take some unusual way to update the driver as you would not be able to view the screen and the content of the computer. You can complete the job by restarting your computer and opening it under the Safe Mode with Networking environment.

Here are the steps to update the driver in Safe Mode. To enter the Safe Mode, check out this post. After a regular Windows 10 update, third-party apps may malfunction and struggle to adapt to the new settings. This sudden malfunctioning could result in the screen turning black and unusable. You would have to reaccess the Safe Mode to perform the activity and follows the steps stated below:.

There may be some issue with your login credentials that could be becoming a party in the constant black screen on the computer. You would have to go under the Safe Mode to perform this solution as well, especially if the previous methods do not work. Here are the steps:. If all the efforts fail to reap any reward, then the best thing you could try resetting the PC and see if it works or not. You would have to enable Safe Mode once again to perform the activity.

In most cases, the black screen issue after updating the Windows can be solved with the methods above mentioned. However, if you, unfortunately, failed to resolve the issue. You have to turn to a data recovery application to recover data on the computer.